Exploring Canadian Organizational Behaviour in SMEs: A Qualitative Study in Ottawa, Ontario

Abstract

This study investigates organizational behaviour (OB) within small and medium enterprises (SMEs) located in Ottawa, Ontario, Canada. Emphasizing a qualitative research approach, the study is grounded in 62 face-to-face interviews with managers and employees across various sectors, including retail, technology, healthcare, education, and hospitality. The research uncovers critical behavioural dimensions—such as inclusive leadership, communication openness, cultural diversity, and work-life balance—that define workplace interactions in these enterprises. By conducting a thematic analysis, the study presents how Canadian societal values and multicultural frameworks influence SME dynamics, productivity, and staff engagement. This research contributes to the limited qualitative OB literature on Canadian SMEs and offers practical implications for managers, policymakers, and HR professionals aiming to improve organizational culture and effectiveness.