Exploring Canadian Organizational Behaviour in SMEs: A Qualitative Study in Ottawa, Ontario

Abstract

This study investigates organizational behaviour (OB) within small and medium enterprises (SMEs) located in Ottawa, Ontario, Canada. Emphasizing a qualitative research approach, the study is grounded in 62 face-to-face interviews with managers and employees across various sectors, including retail, technology, healthcare, education, and hospitality. The research uncovers critical behavioural dimensions—such as inclusive leadership, communication openness, cultural diversity, and work-life balance—that define workplace interactions in these enterprises. Through thematic analysis, the study demonstrates how Canadian societal values and multicultural frameworks shape SME dynamics, productivity, and employee engagement. The findings contribute to the limited qualitative literature on organizational behaviour in Canadian SMEs and provide practical implications for managers, policymakers, and HR professionals seeking to enhance organizational culture and workplace effectiveness.