AVA REYNOLDS. Linking Operational Performance to Guest Satisfaction in Hotel Management. OTS Canadian Journal, [S. l.], v. 5, n. 1, p. 58–72, 2026. DOI: 10.58840/vecyc464. Disponível em: https://journal.canadian-ots.ca/index.php/ots/article/view/143. Acesso em: 14 mar. 2026.