LORIN, Tessa. Redefining Hospitality Success: Integrating Operational Agility and Customer Delight. OTS Canadian Journal, [S. l.], v. 4, n. 9, p. 99–111, 2025. DOI: 10.58840/6bjbz515. Disponível em: https://journal.canadian-ots.ca/index.php/ots/article/view/136. Acesso em: 1 may. 2026.