MALVEN, Eryk. Leveraging Information Systems for Operational Excellence: Insights Across Multiple Industries. OTS Canadian Journal, [S. l.], v. 4, n. 9, p. 71–85, 2025. DOI: 10.58840/p8rhbw10. Disponível em: https://journal.canadian-ots.ca/index.php/ots/article/view/134. Acesso em: 1 may. 2026.